careers

Title: ServiceNow Business & Platform Operations 

Job Type: Contract 

Location: United States | Remote 

Send resumes to: [email protected] 

More roles: www.irow9.com/careers 

About the Opportunity

IROW9 is seeking experienced ServiceNow professionals for a contract opportunity and its enterprise ServiceNow platform. This opportunity covers 2 role types focused on business requirements, platform administration, workflow improvements, and ongoing operational support across the ServiceNow environment.

1. ServiceNow Business Analyst (BA) 

Experience: 3+ years 

Role Summary:

Collaborate with business stakeholders to gather requirements, understand operational workflows, and translate business needs into clear user stories and functional requirements. Support backlog prioritization, process mapping, user acceptance testing (UAT), and coordination between business users and technical teams to improve ServiceNow solutions, including Employee Center, Catalog Management, and the Government Services Portal. 

Required Skills:

• Agile user story writing
• Backlog management and prioritization
• Requirements gathering and stakeholder communication

2. ServiceNow System Administrator (SysAdmin) 

Experience: 2+ years 

Role Summary:

Administer and support the ServiceNow platform and ITSM environment, handling daily operational issues, user access, platform maintenance, and troubleshooting. Responsibilities include managing users, groups, roles and ACLs, monitoring system health, supporting data imports, maintaining data quality, and managing update set migrations. 

Required Skills:

• ServiceNow Certified System Administrator (CSA)
• User and group access management, including Access Control Lists (ACLs)
• Update set migrations